Refund Policy

Effective Date: 06/02/2016

At Kinbo Bangladesh Ltd, we strive to ensure customer satisfaction with every purchase. If you are not satisfied with your order, we offer a hassle-free refund process under the following conditions:

1. Eligibility for Refund

A refund may be issued under the following circumstances:

The product received is damaged, defective, or incorrect.
The item does not match the description or specifications on our website.
The order is canceled before shipment.
The product is returned in its original condition (unused, with tags and packaging intact).

2. Non-Refundable Items

We do not offer refunds for:

Digital products, software, or gift cards.
Perishable goods (such as food items) unless they are damaged or expired upon arrival.
Used, damaged, or altered products after delivery.
Products with missing accessories, tags, or packaging.

3. Refund Request Process

To request a refund:

Contact our support team within 1 days of receiving your order at [email protected] or via our contact page.
Provide your order number, product details, and reason for the refund request.
Attach clear images of the damaged or incorrect product, if applicable.
Our team will review your request and confirm eligibility.

4. Refund Processing Time

Once approved, refunds are processed within 7-14 business days.
The refund will be issued via the original payment method (bank transfer, mobile wallet, or card).
If the payment was made via Cash on Delivery (COD), we will provide a store credit or a bank transfer refund.

5. Order Cancellation

Orders can be canceled before shipment for a full refund.
Once the order is shipped, cancellations are not accepted, but you may request a return/refund.

6. Contact Us

If you have any questions, feel free to reach out to us:
📧 Email: [email protected]
📞 Customer Support: 01865930232
🌐 Website: home.kinbo.com.bd